I have the same decribed problem when connecting my device " the computer does not recognize the MS509" I would be glad having the latest vertion. my email goodfishandfish@gmail.com
Hi, kindly be noted that MS509 is very old product and it has been discontinued for long time. We only have the last update available. Please download the update pack via below link on Autel website. Thanks!
http://www.auteltech.com/autelcms/UpdatesDownloads/429.jhtml# (under Old Products menu)
I am experiencing the same issue with my AL319. Purchased 2/11/16 from
Amazon (prime). There is no serial #. On the back it just says patents
pending. It seems to function correctly when connected to the car but
Maxi-Link II (v1.03) does not recognize it.
Might this be a knock off as well?
The
seller was OBDZON.
http://www.amazon.com/Autel-AutoLink-AL319-Scan-Tool/dp/B007XE8C74?ie=UTF8&m=A2YWURTSRUAKKQ&qid=1458858602&ref_=sr_1_1&s=merchant-items&sr=1-1
Just found that it sees the device when in Update Mode. Perhaps that's in the documentation that I skimmed.